Refund & Cancellation Policy

Cancellation

You can cancel your subscription anytime from Settings → Subscription. Your plan remains active until the end of the current billing period, then your account moves to the free tier or read-only mode.

Refund Eligibility

• New subscriptions — full refund if requested within 7 days of first purchase and no significant usage
• Annual plans — prorated refund for remaining full months if cancelled within 30 days of purchase
• Service failure — if our platform was unavailable for a prolonged period due to our fault
• Duplicate payments — always refunded in full

Non-Refundable

• Partial months of monthly plans already billed
• Setup or onboarding services already delivered
• Accounts terminated for Terms violations
• Downgrades mid-cycle — take effect at next billing date

Trial Cancellation

Free trials can be cancelled anytime before the trial ends — you will not be charged. If not cancelled, the trial converts to the selected paid plan on the trial end date.

Failed & Duplicate Payments

Failed payments may retry automatically. If a duplicate payment occurs, contact us — the extra charge is refunded to the source account within 5–7 business days after verification.

How to Request

Email billing@invozeo.com from your registered email with your invoice number and reason. Approved refunds are processed to the original payment method within 7–10 business days.