Grievance Redressal Policy

How to Raise a Complaint

• In-app: Support → New Ticket (fastest, tracked)
• Email: grievance@invozeo.com
• Include: account email, invoice/order ID if applicable, detailed description

Resolution Timeline

• Acknowledgement: within 24 hours
• Resolution target: within 15 working days
• Complex issues: status update every 7 days until resolved

Grievance Officer

As required under Indian law, our designated Grievance Officer handles escalations. Name and contact are published on the Grievance Officer page. Escalate if a ticket is unresolved beyond the timeline.

Escalation Path

Level 1 → Support ticket · Level 2 → grievance@invozeo.com · Level 3 → Grievance Officer (legal notice) · Level 4 → legal remedies under applicable law.